At Swimwear Sale Store, we’re dedicated to making your shopping experience seamless from checkout to delivery. Our precision-fit swimwear is designed for active lifestyles, and we back every purchase with straightforward shipping and returns policies.
Shipping Information
Order Processing
We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping (Recommended)
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Cost: $12.95 USD
- Includes full tracking
Free Shipping
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
- Available for orders over $50
International Shipping
We ship worldwide (excluding some remote areas and parts of Asia). International customers are responsible for any customs fees or import taxes. For the fastest delivery, we recommend choosing our Standard Shipping option.
Returns & Exchanges
We want you to love your swimwear as much as we do. If you need a different size or style, our hassle-free returns process makes it easy.
Key Policy Details
- 15-Day Window: Returns/exchanges must be initiated within 15 days of delivery
- Original Condition: Items must be unworn, unwashed, with all tags attached
- Free Exchanges: We cover return shipping for size exchanges (for our 5″-10″ inseam options)
- Fast Refunds: Processed within 3-5 business days after we receive your return
Non-Returnable Items
For hygiene reasons, the following cannot be returned unless defective:
- Sports Bras (if hygiene tags removed)
- Leggings (if hygiene tags removed)
- Swimwear Bottoms (if hygiene tags removed)
How to Return or Exchange
Step 1: Initiate Your Return/Exchange
Email our customer care team at [email protected] within 15 days of receiving your order. Include:
- Your order number
- Item(s) you wish to return/exchange
- Reason for return (helps us improve)
- For exchanges: your preferred inseam measurement (5″-10″) or new product choice
Return Request Template:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Hello Swimwear Sale Store team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Items to return: [Product Name, Size, Color]
Reason: [Fit/Quality/Other]
For exchanges: I would like to exchange for [New Product Details or Inseam Preference]
Please advise next steps.
Best regards,
[Your Full Name]
[Your Email Address]
Step 2: Package Your Items
Once approved, repackage your items in their original condition with all tags attached. Include the original packing slip or a copy of your order confirmation.
Step 3: Ship Your Return
We offer two return options:
- Standard Return: Ship via your preferred carrier to our returns center at:
4146 Locust Court, Artesia, US 90701 - Exchange Only: For size exchanges (5″-10″ inseam options), we’ll email you a prepaid return label
Refund Information
- Timing: Refunds process within 3-5 business days after we receive your return
- Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
Exchange Information
- We’ll ship your new item once we receive your return
- Exchanges are subject to product availability
- Price differences will be charged/refunded as needed
International Returns
For our global customers (excluding some remote areas):
- Return shipping costs are the customer’s responsibility
- Customs fees are non-refundable
- We recommend using tracked mail services (DHL, FedEx, or EMS)
Need Help Finding Your Perfect Fit?
Our customer care team is happy to help with any questions about our 5″-10″ inseam options or other products. Contact us at [email protected].
Last Updated: [Insert Date]
