At Swimwear Sale Store, we’re committed to your complete satisfaction with our precision-fit swimwear. If you’re not entirely happy with your purchase, our straightforward returns and exchanges policy makes it easy to find your perfect fit.

Key Points:

  • 15-Day Window: Returns/exchanges must be initiated within 15 days of delivery
  • Original Condition: Items must be unworn, unwashed, with tags attached
  • Free Exchanges: We’ll cover return shipping for size exchanges (5″-10″ inseam options)
  • Fast Refunds: Processed within 3-5 business days after we receive your return

Our Return Process

Step 1: Initiate Your Return/Exchange

Email our customer care team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return (for our quality improvement)
  • For exchanges: your preferred inseam measurement (5″-10″) or new product choice

Return Request Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hello Swimwear Sale Store team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Items to return: [Product Name, Size, Color]
Reason: [Fit/Quality/Other]
For exchanges: I would like to exchange for [New Product Details or Inseam Preference]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Package Your Items

Once approved, repackage your items in their original condition with all tags attached. Include the original packing slip or a copy of your order confirmation.

Step 3: Ship Your Return

We offer two return options:

  • Standard Return: Ship via your preferred carrier to our returns center at:
    4146 Locust Court, Artesia, US 90701
  • Exchange Only: For size exchanges (5″-10″ inseam options), we’ll email you a prepaid return label

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds process within 3-5 business days
  • Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Information

For exchanges (particularly for different inseam measurements):

  • We’ll ship your new item once we receive your return
  • Exchanges are subject to product availability
  • Price differences will be charged/refunded as needed

Non-Returnable Items

For hygiene reasons, the following cannot be returned unless defective:

  • Sports Bras (if hygiene tags removed)
  • Leggings (if hygiene tags removed)
  • Swimwear Bottoms (if hygiene tags removed)

International Returns

For our global customers (excluding some remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • We recommend using tracked mail services (DHL, FedEx, or EMS)

Questions?

Our customer care team is happy to help with any fit questions about our 5″-10″ inseam options or other products. Contact us at [email protected].

Last Updated: [Insert Date]