Welcome to Swimwear Sale Store’s FAQ page! We’re here to help answer your questions about our premium swimwear, shipping policies, returns, and more. Our goal is to make your shopping experience as smooth as possible so you can focus on your next adventure.

About Our Products

What makes your swimwear unique?
Our swimwear stands out for its precision fit with multiple inseam options (5″-10″), high-quality materials designed for active lifestyles, and styles that transition seamlessly from beach to poolside. We offer specialized collections for men, women, and kids with functional yet fashionable designs.
How do I choose the right inseam length?
Our menu offers inseam options from 5″ to 10″. Shorter inseams (5″-7″) offer more freedom of movement and a sporty look, while longer inseams (8″-10″) provide more coverage. Consider your comfort level and intended activities when choosing.
Do you offer matching sets or packs?
Yes! We offer coordinated sets and multi-packs that qualify for free shipping. Check our “Save With Packs” and “Collections” sections for bundled options that help you save while building your perfect swimwear wardrobe.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save favorites, and check out faster in the future.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All payments are processed through our encrypted system for your protection.
Can I modify or cancel my order after placing it?
Orders process quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request before shipment.

Shipping & Delivery

Where do you ship?
We ship worldwide from our California headquarters, excluding some remote areas and parts of Asia. During checkout, our system will confirm if we can deliver to your location.
What are my shipping options?
Standard Shipping: $12.95 via DHL/FedEx (10-15 days after dispatch with tracking)
Free Shipping: Orders over $50 via EMS (15-25 days after dispatch)
How long does order processing take?
We process orders within 1-2 business days. You’ll receive tracking information via email once your order ships. For vacations, we recommend ordering at least 3-4 weeks in advance.
Are there additional customs fees?
International customers may need to pay local import duties, which are not included in our prices or shipping fees. These vary by country and are the customer’s responsibility.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn, with tags attached, and in original packaging. Swimwear is intimate apparel, so we cannot accept returns for hygiene reasons if the hygiene liner has been removed.
How do I initiate a return or exchange?
Email [email protected] with your order number and reason for return. We’ll provide instructions and a return authorization number. Returns without authorization may not be processed.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method as we can’t be responsible for lost returns.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days and typically appear in your account within 7-10 business days, depending on your payment provider.

Additional Questions

How can I contact customer service?
Our team is happy to help at [email protected]. We typically respond within 24-48 hours. For fastest service, please include your order number in your inquiry.
Do you offer gift cards or special occasion services?
Currently we don’t offer gift cards, but our multi-packs make excellent gifts! For special requests (like expedited shipping for events), email us and we’ll try to accommodate when possible.
How can I stay updated on new collections?
Create an account to receive our seasonal newsletters featuring new arrivals, exclusive offers, and styling tips for our precision-fit swimwear.

Didn’t find your answer here? Our customer care team is ready to assist at [email protected]. Dive into our fit-focused swimwear collections today!